Shipping policy
Shipping Policy
At DPC / Persistence Co., we work to get every order processed and delivered as efficiently as possible.
Order Processing
Orders are prepared for fulfillment after payment is successfully confirmed. Some products are produced and fulfilled through our fulfillment partner, Printful, so processing times may vary depending on the product, destination, order volume, and fulfillment location.
Once your order has shipped, you will receive tracking information when available.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order, delivery destination, and available shipping method.
The shipping rate shown at checkout is the rate that applies to your order.
Estimated Delivery
Estimated delivery dates or transit times may be displayed during checkout or provided with your tracking information.
Delivery estimates are not guaranteed. Carrier delays, weather, holidays, customs processing, high order volumes, and other circumstances outside our control may affect delivery.
International Orders
International shipping availability is determined by the options shown at checkout.
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country or local authorities.
These charges are not included in the product price or shipping charge unless specifically stated at checkout.
DPC / Persistence Co. is not responsible for customs delays or fees charged by government authorities.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address before submitting an order.
If you notice an address error, contact us as soon as possible through our Contact page. We cannot guarantee that an address can be changed after an order has entered fulfillment.
DPC / Persistence Co. is not responsible for orders delivered to an incorrect address provided by the customer.
Tracking
When tracking is available, tracking information will be sent after your order ships.
Tracking information may take time to update after a shipping label is created.
Multiple Packages
Some orders may arrive in more than one shipment depending on the products ordered and the fulfillment locations used.
If your order is shipped separately, you may receive more than one tracking number.
Delayed, Lost, or Damaged Packages
If your package appears significantly delayed, lost, or arrives damaged, contact us through our Contact page with your order information.
We will review the situation and work with the fulfillment provider or shipping carrier when appropriate.
We cannot guarantee replacement or reimbursement for delays or losses caused by circumstances outside our control, but we will make reasonable efforts to help resolve legitimate shipping issues.
Returned or Undeliverable Packages
Orders returned because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or other customer-related delivery issues may require additional shipping charges before they can be resent.
Returns and Refunds
Shipping issues, returns, exchanges, and refunds may be subject to our Refund Policy.
Please review the Refund Policy before making a purchase.
Contact
For questions about your shipment or order, please contact DPC / Persistence Co. through the Contact page on our website.